Terms & Condition

Terms of Use
Please read these terms and conditions carefully before you start to use the site. By using our site, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance on information posted & disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from our licensors or us. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time;
For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Virus, Hacking and other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable Law
The English courts will have non-exclusive jurisdic
tion over any claim arising from, or related to, a visit to our site. These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Privacy Policy
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect
In running and maintaining our website we may collect and process the following data about you:
i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii. Information that you provide when you communicate with us by any means.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
i. To provide information to you that you request from us relating to our products or services.
ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
iii. To inform you of any changes to our website, services or goods and products.

Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below: i. In the event that we sell any or all of our business to the buyer.
ii. Where we are legally required by law to disclose your personal information.
iii. To further fraud protection and reduce the risk of fraud.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@dentwiseremoval.co.uk

Terms of Business

Any Estimate provided by Dent Wise Removal Ltd prior to inspection of the damage is indicative only and subject to revision. Once the vehicle has been inspected you will be provided with a final Estimate (or a revised Estimate as the case may be) by email or by a text message, which will be an offer to carry out repairs to the damage indicated at the price stated. The Customer’s agreement to proceed with the repairs constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.

Booking Date
Shall be the date on which Dent Wise Removal Ltd confirms the arrangements, including the cost, date, time and location for the work indicated on the Estimate to take place.

Cancellation rights
You have the right to cancel this contract and you may exercise this right by sending an email to Matt Scott on the Estimate at any time within seven (7) days of the Booking Date. This notice of cancellation will be deemed to have been served as soon as it is posted or, in the case of an email, from the day it has been sent.

Repair Location
Repairs may be completed at a location agreed with the customer. Dent Wise Removal Ltd reserves the right to decide, in its sole discretion, upon the suitability of the location and will not be obliged to complete repairs if the location is not safe or suitable. This location may, therefore, be changed at any time including on the day of the booked repair as variable factors, including but limited to, weather and available light affect this decision. If, for any reason, including but not limited to inclement weather, Dent Wise Removal Ltd is unable to carry out the repair(s) at the time, date or location indicated on the Estimate or subsequently agreed at the time of booking, Dent Wise Removal will not accept any liability for costs or inconvenience incurred by the customer as a result. Dent Wise Removal Ltd will make an offer to conduct the repair(s) at the Estimate price at an alternative time, date or location convenient to both parties.

Dent Wise Removal Ltd undertakes to carry out the Repair(s) indicated on the Estimate. If it becomes clear that, in the opinion of Dent Wise Removal Ltd, that further work is necessary to complete the Repair(s), the customer’s authorisation and agreement will be obtained before any further work is carried out that would increase the price on the Estimate. If such authorisation is not given, Dent Wise Removal Ltd reserves the right not to continue with the Repair(s).
Further work that does not increase the Estimate price may be carried out without the requirement for customer authorisation. Estimates are based on the individual repair and are calculated with a safe time-guideline to ensure we can complete the Repair(s). If the Repair(s) are completed under the estimated time-guideline the Customer is liable to pay the full Estimate. Please be aware that some dents contain undetectable paint damage. During the paintless dent removal this could cause visual paint damage. At this point Dent Wise Removal Ltd will stop any further repair, and will advise you (the customer) that this is beyond the realm of our capabilities and that you should seek further repair work from a body shop. During analysis of the dent if we feel there is a risk of paint damage occurring we will always give you (the customer) the option to cease work on the repair. If you consent to the repair and paint damage occurs please be aware that Dent Wise Removal Ltd will not be liable for any further repair costs.

Unless other arrangements have been agreed before the Repair(s) is carried out, payment is due in full upon completion of the Repair. Payment may be made by cheque, cash, BACS or any other method agreed with Dent Wise Removal.

Terms of Payment Terms of payment are strictly twenty-four (24) hours net and we have a right to recover Interest and Compensation for any invoice paid late under the Late Payment of Commercial Debts (Interest) Act 1998. Dent Wise Removal Ltd reserves the right to decline to act or decline to continue to act or to request payment in advance in part or whole of the agreed price or to require staged payments.

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